DispatchWRX
Dispatch & scheduling
Who is where, and when. A day, a week or a month of it.
Double-booking a technician is refused, not warned about — and the clashing job is named so you can decide what moves.
Industry
Mechanical & HVAC
Install, service and maintenance agreements on plant that has to keep running.
What generic software misses
The specific problem
Maintenance agreements are the whole business, and most software treats them as a discount code rather than a schedule of work you owe.
Where we start
The modules that matter most for this trade. You are not limited to them.
Running
AssetWRX
Asset tracking
The installed base: what you fitted, where, when, and what replaced it.
It can tell you this is the third amplifier in that rack — which is a design problem, not a service history.
AgreementWRX
Service agreements
Recurring contracts, included visits, and the renewals that pay for next year.
A lapsed agreement confers nothing — including the visits somebody already booked against it.
WarrantyWRX
Warranty & RMA
Manufacturer cover, your own workmanship cover, and the claim that goes back in a box.
“Under warranty” is not one answer. The part is free and the labour is not, and it says so before you send anybody.