AssetWRX
Asset tracking
The installed base: what you fitted, where, when, and what replaced it.
It can tell you this is the third amplifier in that rack — which is a design problem, not a service history.
Industry
IT & managed services
Managed contracts, help desk, and the recurring revenue underneath them.
What generic software misses
The specific problem
A ticketing tool that measures response in calendar hours will tell you that you breached an SLA overnight, on a contract that says business hours.
Where we start
The modules that matter most for this trade. You are not limited to them.
Running
AgreementWRX
Service agreements
Recurring contracts, included visits, and the renewals that pay for next year.
A lapsed agreement confers nothing — including the visits somebody already booked against it.
SupportWRX
Help desk
Tickets, SLAs and response clocks for the customers you have promised uptime to.
The SLA clock runs in business hours and pauses on the customer. Waiting on them is not your breach.
InsightWRX
Analytics
Five numbers an owner can act on. Not forty tiles nobody reads.
Nothing is cached. Every figure is one click from the screen that owns it, so you can check it.