Industries

Every trade has a thing the software gets wrong

Here is the specific one, per industry. If you recognise yours, that is the point.

Low-voltage & AV

Structured cabling, audio-visual, control and distributed systems.

Generic field software has no idea that a display needs a mount and an HDMI run, so it lets you quote three of the four and find out on site.

Access control, intrusion, CCTV, and life-safety systems under inspection regimes.

Your licences and your technicians’ certifications are what let you trade at all, and most systems track them in a spreadsheet nobody opens.

Managed contracts, help desk, and the recurring revenue underneath them.

A ticketing tool that measures response in calendar hours will tell you that you breached an SLA overnight, on a contract that says business hours.

Service, retrofit and new construction electrical contracting.

Estimating and job costing usually live in different tools, so nobody finds out the bid was wrong until the job is finished.

Install, service and maintenance agreements on plant that has to keep running.

Maintenance agreements are the whole business, and most software treats them as a discount code rather than a schedule of work you owe.

Multi-trade projects that run for months and get billed in stages.

Work that runs for months needs progress and spend on the same screen. Most tools show you one and let you assume the other.